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	1	Stanley A. Brown Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability B000B8K7KY Hardcover Fine B000B8K7KY Price: 4.97 USD
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	2	Stanley A. Brown What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability Wiley 0471641235 / 9780471641230 Hardcover Fine 0471641235 Price: 2.49 USD
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A Brown Pamela

Gerald A. Browne

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